Refunds & Returns
Money-Back Guarantee: If you are not 100% satisfied with your OKRA Care Starter Kit, you may return it for a full refund at any time within 15 days after you first received it. OKRA Care is not responsible for any return postage costs. Please contact firstname.lastname@example.org or call 1-833-977-1339 during our operating hours Monday-Friday, 9 AM - 5 PM Eastern Standard Time with your order number to process your refund. The time to credit your account with your refund may vary depending on the processing time.
Warranties and Replacements:
If your OKRA Care Meter is not working properly due to a defect in the material or workmanship within the first 2 years (24 months) from the date of original purchase, OKRA Care will replace your defective product. Under this policy, we will replace and refund your meter and associated kit components free of charge if they are deemed to be defective in material or workmanship, subject to the terms and conditions of the warranty. OKRA Care is not responsible for replacing modified, misused, or damaged devices and components.
In order to request an investigation into a defective product, please contact OKRA Care Customer Support at 1-833-977-1339 during our operating hours Monday-Friday, 9 AM - 5 PM EST.