You can find our most commonly asked questions here.
How Can We Help You?
1. Is the OKRA Meter accurate?
All of our meters are FDA-approved for quality, accuracy, and reliability. Furthermore, they have a 99% accuracy rating and readings which fall within 15% of laboratory value. That means they’re highly accurate and reliable!
2. Do I need Insurance?
You do not need insurance to purchase from OKRA! Our mission is to make managing diabetes convenient and affordable for everyone. Insurance companies actually drive up costs and create barriers to accessing diabetic supplies. So OKRA cut out the middleman to pass the savings onto you.
Our direct-to-consumer service and affordable price means you don’t need insurance to purchase our glucose monitoring systems. Learn more about why we’ll never require insurance!
3. Are there any hidden fees?
Never. At OKRA, the price you see is the price you pay. We’re committed to utmost transparency, so you never have to deal with hidden fees or extra costs.
4. Do OKRA meters come with a warranty?
5. Is shipping always free?
Yes, ALWAYS! All OKRA products are always shipped for free straight to your doorstep.
6. How does the OKRA meter work?
The OKRA meter is easier to use than many on the market. Just watch our quick introductory video below or on YouTube.
7. What if I want to cancel my subscription?
8. What if I have too many supplies?
If you find yourself with more supplies than you need, you can pause deliveries or update your order frequency at any time.
Simply login into your OKRA customer account to update your delivery preferences. Whenever you’re ready for more supplies, simply reactivate your subscription or increase your order frequency.
9. Where is OKRA made?
All of our beautifully-designed products are manufactured in our own state-of-the-art facility in South Korea. Every OKRA product is rigorously tested for quality by the FDA, and we always use the best materials available on the market.
Watch the video below or on Youtube for a mini-tour of our facility and to see how OKRA is made.